Tag: Meet the Team

14 Feb 2020
Tim Medema

Meet the Team – Enterprise Risk Management

This month, we feature Assistant Vice President, Risk Management, Tim Medema. Read on for a day-in-the-life of the Enterprise Risk Management team.

Q: Describe your/your team’s role at BCS.

A: The Enterprise Risk Management (ERM) team is responsible for performing the risk assessment for BCS, monitoring the results and controls to ensure that the Company is prepared for each new challenge. We are also responsible for the company’s Quality Assurance (QA) / Internal Audit (IA) functions. In our QA/IA role we primarily monitor Compliance, Claims, Underwriting and Policy Administration activities at our outside business partners to provide support and insight to strengthen their operations. The ERM team also has many other responsibilities including several of our annual external audits, providing support in due diligence activities, and vendor management.

Q: What does a typical day at BCS look like for you? 

A: Different – No day is the same because we interact with all functional areas within BCS. As you can imagine, the diverse range of responsibilities require quick thinking, collaboration, and an opportunity to make a difference.

Q: What do you like most about your job?

A: The fact that each day is truly different. I have a team of three direct reports who are dedicated, intelligent, and hard-working.  Because the team and I interact with so many people within BCS, we are not pigeon-holed and never get bored.

Q: What skills does someone need to succeed in your role?

A: Good written and oral communication skills, attention to detail, dedication, strong subject matter knowledge and a sense of humor.

Q: Describe your department in three words.

A: Dedicated, cohesive and flexible.

Q: You assess risk for a living. What’s the biggest risk you’ve ever taken? 

A: I am generally a risk-averse person and while I may be on the slightly wild side of conservative, I would have to say driving up IL Rte. 83 to and from work each day is more that enough risk for me.

27 Jan 2020

Meet the Team – Corporate Services

We are kicking off 2020 with a look into our Corporate Services Department. For many, Corporate Services Assistant, Carmen Maldonado is the first person they speak with when calling or coming into our office.

Q: Describe your/your team’s role at BCS.

A: My team’s role at BCS is to deliver the best service for all the company’s internal needs. This includes managing the front desk, answering phones, greeting guests, fulfilling print requests, ordering supplies, and so much more.

Q: Tell us about something new you are working on? 

A: To better assist my team members with print job orders I am currently training on how to run our printer/copier machine.

Q: What skills does someone need to succeed in your role?

A: The environment at the front desk can change from being extremely busy with guests checking in, incoming calls, lunch orders being delivered to being completely quiet. Skills I would say are most needed for my position in order to succeed would be to master the art of multitasking.

Q: How long have you been with BCS?

A: I have been at BCS for 6 years. What keeps me here is the inspiration I receive from my Supervisor Kevin Mitchell who encourages me to strengthen my skills and build confidence in my position.

Q: Did you make a New Years resolution?

A: My New Year’s resolution is start doing yoga.

Q: In your role, you wear a lot of different hats. What is your best advice for balancing a multitude of tasks? 

A: My best advice for my role is to have a positive and confident attitude. Being the face of the company is an important role to have which is why it is critical to greet everyone, not just outside guests, with a smile!