For December’s Meet the Team series, we sit down with Chuck Burke, vice president, Claims.
Q: Describe your team’s function.
A: As vice president of our Claims department, I undoubtedly believe that Claims is the heart, backbone and soul of the organization. Efficient claims management is critical to the success of any insurance company. Our role is to ensure that valid, covered claims are paid by the company in a timely manner. We want to provide exceptional customer service in the event of a covered loss. The Claims Department handles or oversees Medical Stop Loss, Excess of Loss, Life Insurance, Short- and Long-Term Disability, Agents Errors and Omissions, Cyber and Privacy Liability, Excess Directors & Officers, Excess Managed Care Errors & Omissions, Limited Benefits, Student Accident & Health, and Travel Insurance (both medical and trip-related). We work with all our partners, both internal and external, to provide oversight and guidance. To paraphrase Jack Nicholson (as Colonel Jessep) in A Few Good Men, “You want us on that
wall (claim), you need us on that wall (claim).”
Q: How long have you been with BCS?
A: 14 years 9 months and 19 days, but who’s counting. I really like the opportunity to wear many different hats and work closely with all our functional areas. Every day is a different day.
Q: What would you say is the most important skill someone in your profession needs?
A: A curious mind. Claims can be like putting a jigsaw puzzle together. Questions are the puzzle pieces and being able to put them together can be challenging.
Q: What do you like most about your job?
A: At the end of the day I feel that my department has contributed to the success of the organization. We are able to see the positive impact of the Claims Department to the overall health of BCS. At other companies you don’t necessarily see that or feel that way.
Q: What is your claim to fame?
A: My claim to fame is that I got all three of my kids through college, out of the house and mostly off the dad payroll.