Our June Meet the Team post features Michele O’Doherty, Manager, Policy Development and Issuance. Read on as Michele gives us a peek into the Compliance Department.
Q: Describe your/your team’s role at BCS.
A: The Compliance team’s role in the organization is very diverse. We provide direction and support in the development and filing of new products to ensure product forms are compliant with federal and state laws, and approved by the applicable state regulatory agencies. In addition, the Compliance Department is responsible for review of managed care requirements and reporting, state annual reporting and data calls, coordinating state market conduct exams, tracking and responding to consumer complaints, and disseminating new laws and regulations to maintain and ensure existing products are in compliance. We work with all internal operational departments and external business partners to provide support, guidance, and oversight.
Q: What does a typical day at BCS look like for you?
A: Busy – Every day brings on new challenges, opportunities, and collaboration in seeking solutions to situations that need to be dealt with.
Q: What skills does someone need to succeed in your role?
A: Strong interpersonal skills such as team work, dependability, and flexibility; good written and oral communication skills, analytical skills, and attention to detail.
Q: What do you like most about working at BCS?
A: The people, the opportunities, and the collaboration with a group of dedicated people.
Q: The Compliance department ensures the company follows insurance regulation and rules. What’s the “golden rule” you live by?
A: Always do what is right.
