Meet the Team – Underwriting

This month, Hilda Ayala, Voluntary Benefits Analyst, shares insights to her job in Underwriting, and what she’s experienced since joining Team BCS in November 2018.

Q: What does a typical day at BCS look like for you?

A: There’s no typical day at BCS, everything depends on the time of year. Fourth quarter is our busiest season for new business and renewals; during the first and second quarter, we focus on updating underwriting and related business materials, cross training in all areas of our department, and creating a more efficient workflow for the coming fourth quarter.

Q: What do you like most about your job?

A: I love the challenge, and how my manager constantly believes in me. She has pushed me on projects that I thought were way beyond my abilities.

Q: What’s your favorite project you’ve worked on?

A: In my short 7 months, I have participated in many projects, but my favorite was my first project on “policy fulfillment”. Contracts and Underwriting had recently joined as one team, and cross training was crucial and completed in less than two weeks. The goal was to release over 400 policies, which was accomplished in less than two months! It was a great satisfaction to know I had joined the best team.

Q: What skills does someone need to succeed in your role?

A: Willingness to learn and the ability to work as part of a team is very important.

Q: Describe your department in three words.

A: Teamwork, Fun, and Fast-paced