Meet the Team – Service
Hear from Jonathan Jimenez about his Compliance Analyst role, and the skills needed to succeed at BCS.
Q: What does a typical day at BCS look like for you?
A: On Mondays I work from home in my pajamas so that’s nice. Besides that though, everyday consists of issuing policies, whether it be Limited Benefits (LB), Accident Indemnity (AI), Hospital Indemnity (HI), and/or Critical Illness (CI) products. I’ve recently taken on the mantle of CODE Commander, so it’s been interesting steering BCS into a new way to handle our regulatory obligations. Beyond that, I take on whatever is asked of me by my teammates, or the Wellness Committee.
Q: What skills does someone need to succeed in your role?
A: Focus, Memory, and Flexibility. I deal with lots of repetitive tasks that can vary wildly from group to group and product to product, so focus and memory go hand in hand with issuing policies. Having a good memory and remaining focused on the task at hand is imperative to maintaining a low-error, high volume output. Flexibility has come into play more recently now that I’m under the Operations & Services department; since we all share in each other workloads, we have to be prepared to step in when needed. In the past, I was only exposed to issuing Limited Benefit policies; now I am included in many differing projects, which I enjoy. You never know what the day will bring so you must stay ready for the unexpected.
Q: Describe your department in three words.
A: (1) Fluid – because we are constantly reshaping ourselves to fit the needs of the company. (2) Resolute – despite the challenges we face, we remain committed to getting the job done, and done with precision. (3) Funny – we all have a good sense of humor, and we aren’t afraid to share our lives with one another, even the embarrassing moments (who accidentally cuts their eyeball with a toothbrush?!).
Q: What’s the biggest risk you have taken?
A: Showing my wife Sasha my Pokemon card collection way too early in our relationship.
Q: In honor of St. Patrick’s Day, would you rather find a pot of gold or find a four-leaf clover that will bring you good luck?
A: Right in front of my house, I found two 4-leaf clovers in a span of 10 minutes. I got zero luck from them. So definitely the pot of gold. Not sure how I’d explain it to my bank or the IRS, but I’m willing to cross that bridge when I get there.