Blog

26 Nov 2018

Meet the Team – Service and Account Management

In our new monthly spotlight series, we ask our team members to share a little bit about their role at BCS. First up – a peek into our service department with five questions for Dan Watkiss, director, Service Partner and Account Management.

Q: Describe your team’s function.

A: My team is our Account Management team and our function is to take care of our stop loss and ancillary/voluntary benefit customers.  We define the customer as our Blue Plan partners, our brokers, our policyholders and our BCS sales team.  Our main goal is to support our sales team efforts in adding new business and retaining our current customers.

Q: What role does your team play when it comes to launching a new product?

A: We are involved in launching new products from a distribution standpoint, starting with the operational needs to set up processes to quote and execute sold business.  Once launched, our main function turns into assisting our sales team in those processes to quote and sell business.

Q: What would you say is the most important skill someone in your profession needs?

A: Empathy, without a doubt.  From working with internal partners to handling an escalated service issue from a customer, understanding the needs and feelings of the other person can help you support them to the fullest extent possible.

Q: What do you like most about your job?

A: Simply, the people I get to work with here at BCS is the best part of my job.  The functions of my role in particular are ones that allows me to work with so many people in so many different ways.  That has always been a huge motivator for me and I am so incredibly fortunate to have found such a great group of folks to work with!

Q: How do you maintain work/life balance?

A: I live a little farther west from our office, right about where farm country begins.  I have found that if I leave after rush hour in the morning, it only takes me about 35 minutes to commute in, compared to over an hour during the rush.  So I wake up a bit earlier and handle emails and organize my day at home, so that when I get in to the office, I can hit the ground running.  This also allows me to drop my kids off at school most mornings, which is a great way to get to spend more time with them.  I also have had the opportunity to work from home on a couple of occasions when I had some service being done to my home.  Having that flexibility and the support from my leadership and team has been great to maintaining a good work/life balance. 

26 Oct 2018

National Cybersecurity Awareness Month

October is National Cyber Security Month, but businesses need to be protected year-round. The risk of a cyber attack is now being classed as a top threat to organizations. Trends show rises in the number of data breaches, while costs to resolve these breaches continues to increase as well. In fact, more than one-third of organizations have experienced cyber attacks on operational technology infrastructure. Check out our infographic for more alarming cyber stats. (more…)

15 Oct 2018

BCS Hosts Blue Plan Partners at Fourth Annual Stop Loss Conference

BCS Financial recently hosted their fourth National Stop Loss Strategy Conference in Chicago’s historic Wrigleyville neighborhood. The annual conference, this year located at the brand new American Airlines Conference Center adjacent to Wrigley Field, brings together members of the Blue System to discuss the Stop Loss industry, strategy, and emerging trends. (more…)

01 Oct 2018

Five Ways Employers Can Help Employees on the Path to Financial Wellness

According to a PwC survey, 54% of employees are stressed about their finances. * And it’s no wonder, since the majority of Americans are unable to cover a $500 or $1,000 unplanned expense. **

Insurance professionals may be in a unique position to help employers address this issue, which can impact employee productivity and a company’s bottom line. But how? Here are five ways employers can help their employees save for a rainy day. (more…)

10 Sep 2018

BCS Financial Announces EssentialCare Group Hospital Indemnity Product

Product Provides Affordable Solution to Protect Against Rising Costs of Hospital Stay

OAKBROOK TERRACE, Ill., Sept. 10, 2018 – BCS Financial announces today a new hospital indemnity product available to help consumers pay for out-of-pocket medical expenses related to hospitalization. The product, underwritten by BCS Insurance Company, is now available in 37 states. (more…)

06 Feb 2018

LifeSecure Insurance Company Expands Product Offerings with New Critical Illness Insurance

BRIGHTON, Mich., Feb. 1, 2018 /PRNewswire/ — LifeSecure Insurance Company has launched Critical Illness insurance, the latest addition to its suite of supplemental health solutions that help consumers offset out-of-pocket medical costs and other related expenses. The product is now available to individuals, families, and employers and their employees in 16 states with additional states soon to follow. (more…)

04 Oct 2017

BCS Financial Corporation is proud to partner with LifeSecure Insurance Company to expand ancillary health offerings and provide turnkey solutions to Blue Plans nationwide.

BRIGHTON, Mich., Oct. 2, 2017 /PRNewswire/ — LifeSecure Insurance Company, a supplemental health and long term care insurance provider, and BCS Financial Corporation, a company that builds innovative solutions for Blue Cross Blue Shield companies, today announced a strategic arrangement to bring ancillary health solutions to Blue Plans across the country. The arrangement’s initial goal is to offer accident, critical illness, hospital indemnity, and long term care insurance alongside participating Blue Cross Blue Shield medical plans beginning in the fall of 2017. Product and service offerings will focus on the individual and worksite markets and will expand over time. (more…)

15 Apr 2016
Cyber insurance | BCS Financial

Data Breach Damages Quickly Mount

Sharon Dold

There has been much discussion in the cyber insurance marketplace about third party damages from a data breach. A hospital in California recently agreed to pay over $240 to each patient who was affected by the breach. (more…)